ARROTA / HELP & CONTACT
Support
Questions about the game, themes or a purchase?
We’re here to help.
ARROTA is preparing for release on the App Store.
Before you write
Please include your device model, iOS version, ARROTA version and the steps that led to the problem. A screenshot can help. Remove personal information before sending it. Do not send passwords or payment-card details.
Common questions
How do I learn the controls?
Open the information button in the game to read the guide. It explains the controls, spheres, effects and boosts.
What is The Elements?
The Elements is an optional, one-time theme purchase through Apple, covering Earth, Ice, Fire and Ocean. It is not a subscription. Check the price and terms shown by Apple before confirming a purchase. Boosts are earned in the game.
How do I restore my themes?
Open the Themes screen and choose Restore. Connect to the internet and use the same Apple Account used for the original purchase. If restoration fails, restart the app and contact us with the error message.
How do I request a refund?
For a purchase billed by Apple, submit a request through reportaproblem.apple.com. Apple reviews eligibility; a refund is not guaranteed.
Where are my score and settings saved?
Your best score, preferred theme and guide status are saved on your device. There is no ARROTA account or cloud game-save service. A full game in progress is not guaranteed to survive closing the app.
The game is not responding. What should I do?
Close and reopen the app, then check for an available update. If the problem continues, restart your device and send us the steps to reproduce it. Avoid deleting the app as a first step: local scores and settings can be lost.
Privacy questions
Read the ARROTA privacy policy, or contact Studio@SabbanAnd.co.